Our Support

Immerse yourself in peace of mind with our tailor-made support and maintenance service!

At MOKA Solution Images, we don’t just repair or update – we take care of your peace of mind.

No matter what your needs are, whether it’s a simple technical advice, an urgent repair, or a crucial software update, our dedicated team is here to support you every step of the way.

We understand that every business is unique, which is why we are committed to providing a service tailored to your specific requirements and budget. With us, you can rest assured that you will receive flawless support and complete satisfaction.

MOKA provides you with an on demand service


Dedicated video tutorials available online for all LinkUp users
Support for proactive
based on publishers’ roadmaps
Training for your administrators and users, either in face-to-face or remote sessions
Pouce levé
Question follow-up and satisfaction measurement
Create training materials tailored to your needs.
Notices printable from your intranet or other media

We support our customers

Creation of training materials tailored to your needs.
Notices available on your intranet and printable

  • Easy to learn and use as your team evolves
  • Network administrator support
  • Telephone assistance in case of incident
  • Help with user management and administration 
  • Support for software updates 
  • Support to keep your solution up-to-date

Service included in the 3 packages

Hotline & dedicated email

Personalised service with 3 levels of requirements

MOKA Start

1st level support

Opening tickets at the manufacturer

Return and replacement at customer’s expense

MOKA One

1st level support

Opening tickets at the manufacturer

Technician intervention on receipt of equipment on D+5

MOKA Gold

Access to the Orkea solution, Supervision and proactive maintenance

Opening tickets at the manufacturer

Technician intervention on receipt of equipment D+1

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