Our Support
Immerse yourself in peace of mind with our tailor-made support and maintenance service!
At MOKA Solution Images, we don’t just repair or update – we take care of your peace of mind.
No matter what your needs are, whether it’s a simple technical advice, an urgent repair, or a crucial software update, our dedicated team is here to support you every step of the way.
We understand that every business is unique, which is why we are committed to providing a service tailored to your specific requirements and budget. With us, you can rest assured that you will receive flawless support and complete satisfaction.
MOKA provides you with an on demand service
We support our customers
Creation of training materials tailored to your needs.
Notices available on your intranet and printable
Service included in the 3 packages
Hotline & dedicated email
Personalised service with 3 levels of requirements
MOKA Start
1st level support
Opening tickets at the manufacturer
Return and replacement at customer’s expense
MOKA One
1st level support
Opening tickets at the manufacturer
Technician intervention on receipt of equipment on D+5
MOKA Gold
Access to the Orkea solution, Supervision and proactive maintenance
Opening tickets at the manufacturer
Technician intervention on receipt of equipment D+1